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Shipping, delivery and payment

Courier  companies:

-     Our shipments are being delivered by UPS  courier companies

Payment method: 

-     Stripe 24

Delivery time:

-      3-5  business days

Delivery charge :

-     Shipping costs are £ 22.99 

-     Delivery is free on orders over: 350 GBP

Where is my order?

Once your order is ready, you will receive an email together with the tracking number in order to follow your item.

What is the delivery time?

Each product from the website has its own delivery time, however we will do our best so you can have it delivered as soon as possible.

Can I have my order delivered to another address than given one?

Of course, we will be more than happy to have it delivered for you to any address you are willing to.

Will I be informed about shipping the item?

Absolutely. Once you order is ready to be shipped, we will email you all the information needed such as: approximate delivery date and tracking number.

What will happen if I don’t receive the order?

Do not worry. If you are not home while your order is being delivered, the courier will leave a note for you with all the details needed in order to change the delivery time. Luckly, re-delivery is free of charge.

The order preparation process begins when the customer receives the order confirmation. When ordering products, a confirmation request will be sent to the e.mail address provided. The customer by clicking the "Confirm Order" button gives us the instruction to produce the ordered. During the order processing, the customer will be informed by e.mail about the status of the order. The cost of delivery is provided when choosing the method of delivery and payment.

Attention!

When receiving a package from a courier, check its condition. If there are visible damages to the packaging, which indicate that the contents of the package have been damaged or broken, write a damage report at the courier. The procedure takes several minutes, couriers are equipped with such a protocol.

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The administrator of your personal data is GREEN BLINDS P.S.A with headquarters in 62-300 Wrzesnia Kaliska 38, e-mail: store@familyrollo.co.uk, tel. +447761314853. Personal data may be processed for the purposes of: performing activities prior to concluding the contract or performing the contract, presenting a commercial offer , answers to your questions - depending on the content of your message. The basis for the processing of personal data is Article 6 para. 1 lit. b of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), i.e. the implementation of the contract or taking action before the conclusion of the contract, Article 6 § 1 lit. and the GDPR, i.e. your consent, Article 6 para. 1 lit. f, i.e. the legitimate interest of the administrator - willingness to answer your questions and doubts. Personal data will be processed for the period necessary to achieve the purpose of processing specified in paragraph 3 above, i.e. to conclude a contract, submit a commercial offer, answer your questions or doubts and may be stored until the end of the contract period and limitation of claims from the contract. The person whose personal data is processed has the right to access, rectify, delete, limit processing, object to the processing and the right to transfer personal data, provided that the right to transfer personal data applies only to data processed only in an automated manner. The person whose personal data is processed on the basis of consent has the right to revoke it at any time, without prejudice to the processing of personal data before the withdrawal of consent. The person whose personal data is processed has the right to lodge a complaint with the competent supervisory authority. Providing personal data is voluntary, but failure to provide it will result in the inability to perform the contract, take action before the conclusion of the contract, submit a commercial offer, answer questions or concerns.
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