Order cancellation or refund
By ordering your goods, you agree to a legally binding contract.
According to Consumer Contracts Regulations 2013, made to measure goods, e.g. blinds are excluded from this legislation and the 7 day cancellation rights do not apply.
"If the item is made to the consumer's order, in a way that differs from the items normally made in the course of the production process, or tailored to his individual needs, the consumer may not be the beneficiary of the item "on trial", since the subject of the service by definition corresponds to the consumer's preferences".
You must check the product details and measurements of the goods before placing your order online and you are responsible for checking your order via the email confirmation. We cannot accept returns or
refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
Cancellation is still possible and a full refund will be issued unless the products or parts of them are made. If your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production.
We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.