Order cancellation or refund

By ordering your goods, you agree to a legally binding contract.

According to Consumer Contracts Regulations 2013, made to measure goods, e.g. blinds are excluded from this legislation and the 7 day cancellation rights do not apply.

"If the item is made to the consumer's order, in a way that differs from the items normally made in the course of the production process, or tailored to his individual needs, the consumer may not be the beneficiary of the item "on trial", since the subject of the service by definition corresponds to the consumer's preferences".

You must check the product details and measurements of the goods before placing your order online and you are responsible for checking your order via the email confirmation. We cannot accept returns or
refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.

Cancellation is still possible and a full refund will be issued unless the products or parts of them are made. If your goods have already been made we are unable to refund your money. Make the call to us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production.

We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.

The administrator of your personal data is Familyrollo S.A with headquarters in 62-300 Wrzesnia Kaliska 38, e-mail: store@familyrollo.co.uk, tel. +447761314853. Personal data may be processed for the purposes of: performing activities prior to concluding the contract or performing the contract, presenting a commercial offer , answers to your questions - depending on the content of your message. The basis for the processing of personal data is Article 6 para. 1 lit. b of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), i.e. the implementation of the contract or taking action before the conclusion of the contract, Article 6 ยง 1 lit. and the GDPR, i.e. your consent, Article 6 para. 1 lit. f, i.e. the legitimate interest of the administrator - willingness to answer your questions and doubts. Personal data will be processed for the period necessary to achieve the purpose of processing specified in paragraph 3 above, i.e. to conclude a contract, submit a commercial offer, answer your questions or doubts and may be stored until the end of the contract period and limitation of claims from the contract. The person whose personal data is processed has the right to access, rectify, delete, limit processing, object to the processing and the right to transfer personal data, provided that the right to transfer personal data applies only to data processed only in an automated manner. The person whose personal data is processed on the basis of consent has the right to revoke it at any time, without prejudice to the processing of personal data before the withdrawal of consent. The person whose personal data is processed has the right to lodge a complaint with the competent supervisory authority. Providing personal data is voluntary, but failure to provide it will result in the inability to perform the contract, take action before the conclusion of the contract, submit a commercial offer, answer questions or concerns.
Cart