Frequently Asked Questions

The most frequently asked questions answered by our experts:

1. Why choose window pleats from the FamilyRollo store?

We are a producer of window blinds, our company has been established in the year 2000. The Roman blinds and roller blinds are manufactured to size (based on the data provided by the customer in the configurator), therefore they will be perfectly adapted to the size of the window and the shape of the glazing bead. Our configurator allows our customers to choose the shade of the fabric from a wide range of colours.

 

2. How do I get a quote for a selected product?

Use the configurator available on every page of chosen product. After completing the provided data (colour of the fabric, system colour, width, height, accessories), a valuation of the composed blind will appear.

 

3. Are the prices given for the products gross prices?

Yes, for our products we provide final (gross) prices.

 

4. Does each product require a separate package? What is the cost of shipping?

A single order holds in one package and selected cost of shipping (provided in the configurator next to the chosen product).

 

5. How to choose the colour of the window blind?

Our products are more than just a protection from the sun, they provide a sense of privacy and decorate the window, the colour should match the arrangement of a specific interior. Read more

 

6. I have a problem choosing the most suitable window blind. What should I do?

For each product, we place a link to window measurement and assembly instructions. If the posted materials are insufficient, please, contact us. Our representative will try to dispel doubts and advise you on the best solution.

 

7. Will I get all the components needed for assembly?

Yes, everything that is needed to assemble the blinds, the customer receives in the package. All you have to do is prepare a cordless screwdriver or an ordinary screwdriver.

The administrator of your personal data is Familyrollo S.A with headquarters in 62-300 Wrzesnia Kaliska 38, e-mail: store@familyrollo.co.uk, tel. +447761314853. Personal data may be processed for the purposes of: performing activities prior to concluding the contract or performing the contract, presenting a commercial offer , answers to your questions - depending on the content of your message. The basis for the processing of personal data is Article 6 para. 1 lit. b of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), i.e. the implementation of the contract or taking action before the conclusion of the contract, Article 6 § 1 lit. and the GDPR, i.e. your consent, Article 6 para. 1 lit. f, i.e. the legitimate interest of the administrator - willingness to answer your questions and doubts. Personal data will be processed for the period necessary to achieve the purpose of processing specified in paragraph 3 above, i.e. to conclude a contract, submit a commercial offer, answer your questions or doubts and may be stored until the end of the contract period and limitation of claims from the contract. The person whose personal data is processed has the right to access, rectify, delete, limit processing, object to the processing and the right to transfer personal data, provided that the right to transfer personal data applies only to data processed only in an automated manner. The person whose personal data is processed on the basis of consent has the right to revoke it at any time, without prejudice to the processing of personal data before the withdrawal of consent. The person whose personal data is processed has the right to lodge a complaint with the competent supervisory authority. Providing personal data is voluntary, but failure to provide it will result in the inability to perform the contract, take action before the conclusion of the contract, submit a commercial offer, answer questions or concerns.
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