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1. Dimension Compliance Guarantee is a solution designed to take care of your well-being when matching our products to size for your windows.
2. When measuring, follow the measurement instructions that are available in PDF when choosing each product. Remember that the dimensions are provided in millimetres.
3. If you make a mistake by dimensioning one of the products ordered to size, bearing the mark Dimension Compliance Guarantee, we will improve your product at no cost.
Only if the blind is too wide or too long mistake dimension can be corrected, if the roller blind is too narrow or too short it is not possible.
4. Dimension Compliance Guarantee can be used once per order.
5. If your order contains several products covered by the guarantee of the fitting, and more than one of them requires improvement, it is necessary to send all products with wrong dimensions to us with one package.
6. If a mistake was made by our company, we will pick the product from you and correct it at no cost.
7. The Guarantee of Dimension Compliance only covers the improvement of the product dimension.
8. The Guarantee of Conformity of Dimension does not include exchange for another product.
9. Applications should be made within 14 days of purchase by email to the following address: store@familyrollo.co.uk
10. Compliance guarantee dimensions do not apply to finished products, i.e. not made to measure.