Dimension compliance guarantee

1. Dimension Compliance Guarantee is a solution designed to take care of your well-being when matching our products to size for your windows.

2. When measuring, follow the measurement instructions that are available in PDF when choosing each product. Remember that the dimensions are provided in millimetres.

3. If you make a mistake by dimensioning one of the products ordered to size, bearing the mark Dimension Compliance Guarantee, we will improve your product at no cost.
Only if the blind is too wide or too long mistake dimension can be corrected, if the roller blind is too narrow or too short it is not possible.


4. Dimension Compliance Guarantee can be used once per order.

5. If your order contains several products covered by the guarantee of the fitting, and more than one of them requires improvement, it is necessary to send all products with wrong dimensions to us with one package.

6. If a mistake was made by our company, we will pick the product from you and correct it at no cost.

7. The Guarantee of Dimension Compliance only covers the improvement of the product dimension.

8. The Guarantee of Conformity of Dimension does not include exchange for another product.

9. Applications should be made within 14 days of purchase by email to the following address: store@familyrollo.co.uk

10. Compliance guarantee dimensions do not apply to finished products, i.e. not made to measure.

The administrator of your personal data is Familyrollo S.A with headquarters in 62-300 Wrzesnia Kaliska 38, e-mail: store@familyrollo.co.uk, tel. +447761314853. Personal data may be processed for the purposes of: performing activities prior to concluding the contract or performing the contract, presenting a commercial offer , answers to your questions - depending on the content of your message. The basis for the processing of personal data is Article 6 para. 1 lit. b of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), i.e. the implementation of the contract or taking action before the conclusion of the contract, Article 6 ยง 1 lit. and the GDPR, i.e. your consent, Article 6 para. 1 lit. f, i.e. the legitimate interest of the administrator - willingness to answer your questions and doubts. Personal data will be processed for the period necessary to achieve the purpose of processing specified in paragraph 3 above, i.e. to conclude a contract, submit a commercial offer, answer your questions or doubts and may be stored until the end of the contract period and limitation of claims from the contract. The person whose personal data is processed has the right to access, rectify, delete, limit processing, object to the processing and the right to transfer personal data, provided that the right to transfer personal data applies only to data processed only in an automated manner. The person whose personal data is processed on the basis of consent has the right to revoke it at any time, without prejudice to the processing of personal data before the withdrawal of consent. The person whose personal data is processed has the right to lodge a complaint with the competent supervisory authority. Providing personal data is voluntary, but failure to provide it will result in the inability to perform the contract, take action before the conclusion of the contract, submit a commercial offer, answer questions or concerns.
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