Return policy

We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.

Complaints may be submitted in writing to the address:

Familyrollo S.A shipping address:

or contact us at:

In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem. The Seller undertakes to consider each complaint within 14 days, and if it was not possible, to inform the Customer within this period of the possible realistic deadline for considering the complaint. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary within 7 days from the date of receipt of the request by the Customer.

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